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Whiplash Guidelines

The new edition of the whiplash Guidelines, the technical report and a consumer fact sheet are now available. These documents are available on the whiplash page.

If you would like to receive an email notification about upcoming Whiplash Guideline publication and Guideline implementation strategies and other documents are published and available on the MAA website, you can register at the following email address:


The Motor Accidents Authority (MAA) is currently undertaking research involving a cross-section of injured people who have made a CTP claim and NSW CTP insurance policy holders.  We have engaged Siggins Miller and Susan Bell Research, external consultants, to conduct the research.

The purpose of the research is to better understand our customers' experiences and perceptions as they engage with the CTP Scheme.  The information obtained from the research will help us to consider ways to improve services to claimants and policy holders and provide better regulation of the scheme.

If you have been invited to participate in this research, please be assured that your personal information will be kept strictly confidential at all times and be used only for this research.  The consultants will not personally identify any individuals in their report to the MAA.  If you have any questions or concerns, please contact the Claims Advisory Service on 1300 656 919 or
02 8267 1900.


The Motor Accidents Authority has provided over $1M in recent years to support the research and development of the NSW motorcycle safety strategy and action plans, and committed a further $1M in 2014 to deliver the Ride to Live campaign across NSW.

This strategy has been developed by the NSW Centre for Road Safety with broad engagement across government and the riding community. It includes key messages for all road users, not just motorcycle riders.

More information about road safety and injury prevention can be found here.

Whiplash Guidelines

The 3rd edition of the MAA Guidelines for the management of acute whiplash-associated disorders (Whiplash Guidelines) will be released in October 2014

If you would like to receive an email notification when the new edition of the Whiplash Guideline and other documents are published and available on the MAA website, you can register at the following email address:

Gazettal of Claims Handling Guidelines and Claims Assessment Guidelines (1 May 2014)

The MAA is taking a holistic approach to the issues raised in the 2013 ‘Smalley’ decision of the Supreme Court, through a range of complementary changes to help support desired CTP scheme outcomes.

That Court decision changed some of the previous understandings about the requirements for making liability decisions by insurers, their impact, and their relationship to applications for exemption from assessment at CARS.

The holistic approach taken by the MAA includes new templates for insurers, workshops about liability decision making, revised Guidelines, supporting guidance material and ongoing monitoring and reporting by the MAA.

The changes also support the MAA’s current broad objectives to improve the operation of the current scheme by taking steps to minimise pressure on CTP premiums, improve scheme efficiency, shorten the tail and pay claimant benefits sooner, reduce claim friction points and disputation, and improve customer experience for the injured and the insured.

New ‘Claims Handling Guidelines’ and ‘Claims Assessment Guidelines’ have now been gazetted on 11 April 2014 and come into effect on 1 May 2014. The new versions of the Guidelines are now available on the MAA website. Click here.

What has changed?

There are only a small number of discrete changes that have been made to each of these Guidelines;

Claims Handling Guidelines

  • The only substantive changes to the previous version of the Claims Handling Guidelines are new and amended provisions in clauses 5.4 to 5.9, under the headings ‘Section 81 Liability notices’ and ‘Other Liability decisions’.
  • The rest of the Claims Handling Guideline provisions have not changed.
  • The Claims Handling Guidelines will commence from 1 May 2014 and will replace the previous version issued on 1 October 2008 taking effect from that date.

Claims Assessment Guidelines

  • The only substantive changes to the previous version of the Claims Assessment Guidelines are new and amended provisions in;
  • The rest of the Claims Assessment Guideline provisions have not changed.
  • The Claims Assessment Guidelines replace the 1 October 2008 version, and apply to all new applications received at CARS on or after 1 May 2014 and all matters current at CARS on or after that date that have not been determined, unless otherwise provided.
  • The Guidelines do otherwise provide, specifically regarding the omission of former clause 8.11.2 (exemption of claims where >25% contributory negligence is alleged) which will apply only to applications received on or after 1 May 2014. The former clause 8.11.2 continues to apply to all applications received before 1 May 2014.

WPI Guidance Notes

The MAA has released an additional Permanent Impairment Guidance Notes:

  • Guidance Note 19 - Determination of a recognised psychiatric diagnosis

for use by Medical Assessors from the 1st September 2014.

The Guidance Notes available are:

  1. Assessment of mild collateral and mild cruciate ligament laxity
  2. Assessment of femoral shaft fracture, rotational deformity
  3. Assessment of tibial shaft fracture, rotational deformity
  4. Assessment of pelvic fractures
  5. Assessment of Postconcussional Syndrome/Postconcussional Disorder
  6. Assessment of Dysmetria
  7. Assessment of the area of function ‘Adaptation’ (Psychiatric Impairment Rating Scale)
  8. Assessment of muscle atrophy
  9. Assessment of resection arthroplasty
  10. Assessment of oesophagus, stomach and duodenum
  11. Assessment of of Compression Fracture(s)
  12. Assessment of radial deviation and ulnar deviation
  13. Assessment multiple scarring
  14. Assessment of injury to breast/s resulting from damage to breast implant/s
  15. Assessment of Dental Injuries
  16. Assessment of Pulmonary Function
  17. Assessment of pre-existing spinal conditions and surgery
  18. Assessment of radiculopathy following trauma to upper cervical vertebrae
  19. Determination of a recognised psychiatric diagnosis

The Guidance Notes can be accessed on Publications & Reports > WPI Assessment.

Unsolicited Calls Alert

The Motor Accidents Authority is aware that some members of the public have received unsolicited phone calls attempting to obtain personal information about motorists and any accidents they have been involved in.

The caller may identify themselves as the “Claims Advice Service’, or the “Claims Advisory Service” or the “Motor Accidents Authority”.

The MAA’s Claims Advisory Service does not make or authorise “unsolicited calls” to customers to obtain personal information about motor vehicle accidents.

The MAA encourages people to take the caller’s name, phone number, organisation name, how they got their phone number and to report this to the MAA by phoning 1300 656 919 or emailing at

The MAA also encourages people registered with the Do Not Call register to report unsolicited telemarketing calls to the Australian Communication and Media Authority by phoning 1300 792 958 or visiting

The Australian Competition and Consumer Commission has advice on how to protect yourself from scammers at SCAMwatch.

Warning - Unsolicited Green Slip quotes

The MAA has been made aware of reports of unsolicited bogus CTP Green Slip quotes being received from "Easy Greenslips Support Team" with an invitation to a link that may contain a virus or have infected files attached.

The MAA recommends that attachments to such unsolicited emails should not be opened, and that the email should be deleted.

Using A-WPTAS to assess MTBI

A project to evaluate the impact of the Abbreviated Westmead PTA scale (A-WPTAS) on the duration of Emergency Department (ED) stay when the A-WPTAS was used to assist with admission and discharge decision making has been completed, and is now available on the Injury Management > Service Provider>  Mild Traumatic Brain Injury> Screening and Assessment tools:

MAA 2011-2012 Annual Report

The MAA is pleased to announce the publication of our Annual Report for 2011-2012.

The Annual Report captures the highlights and successes of 20011-12 and outlines the priorities and
challenges in the year ahead.

A downloadable PDF copy of the report can be accessed on the Publications and Reports > MAA Annual Reports page.

Mild Traumatic Brain Injury – new online learning activities for GPs

The MAA has relaunched two online learning activities on the ThinkGP website focused on the diagnosis and management of patients with mild traumatic brain injury (MTBI). The activities are based on the Guidelines for Mild Traumatic Brain Injury Following Closed Head Injury developed by the MAA and the Brain Injury Rehabilitation Directorate in 2008.

In response to GP feedback, the activities are shorter and in a more user friendly format. Each activity takes 1 hour to complete and has been accredited for CME points.

They include a series of case studies, video excerpts from brain injury experts, and multiple choice questions to enhance learning.

A short ‘special feature’ video focusing on the diagnostic and management issues faced by GPs when treating patients with MTBI is also available.

  • Activity 1. Primary Care for Mild Traumatic Brain Injury – the GPs role (Available now)
  • Primary Care for Mild traumatic Brain Injury- managing the complex patient (Available now)

Go to to access the activities, which are available at no cost once you have registered to use the ThinkGP website.

CTP Pricing Strategy

CTP Pricing Strategy: Planning a better future

The NSW Minister for Finance and Services, Greg Pearce has directed the Motor Accidents Authority (MAA) to prepare a Compulsory Third Party (CTP) Pricing Strategy. Preparation of the strategy will address key issues to ensure the Green Slip Scheme remains equitable, affordable and sustainable into the future. The strategy will determine the future direction of the scheme and address current issues and areas for improvement including:

  • Insurer profits and costs
  • Transparency in legal costs to ensure injured parties are fairly treated in terms of entitlements
  • Equitable and affordable CTP pricing
  • Ensuring the MAA has optimal regulatory powers.

Further information about the strategy is available here.

MAA Corporate Plan 2011-2015

The MAA is pleased to announce the publication of our Corporate Plan for 2011-2015.

The Corporate Plan has been developed after significant consultation, discussion, development and co-operation between the Board and senior staff of the Authority, which has helped to ensure a commonality of purpose across the organisation.

The Corporate Plan is a brief, succinct, and publically available 6-page document positioning the MAA as a transparent, pro-active, self aware and accountable public sector organisation.

Further information on the MAA Corporate Plan 2011-2015, and a downloadable PDF copy of the plan, can be accessed on the Publications and Reports > Corporate Plan page.

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