Compliments & Suggestions

For detailed information on providing compliments or making suggestions to the Authority, please click the link “Compliments & Suggestions”.

Your compliment or suggestion can be sent in by:

• Mail:  Motor Accidents Authority, Level 25, 580 George Street, Sydney 2000
  (or DX 1517 Sydney)
• Fax: 1300 137 707
• Email: compliments@maa.nsw.gov.au

If you would like more information about how to make a compliment or suggestion, please contact the Authority’s Claims Advisory Service on 1300 656 919.

Complaints
Should you wish to make a complaint to the Authority, please click the link “Complaints”.

This link provides detailed information about the various types of complaints and how they are handled by the Authority. You should send your complaint to the appropriate address provided in the link. This will ensure that your complaint is dealt with quickly and efficiently.

Please remember to provide your postal address when lodging your complaint. Letters of acknowledgement and response to your complaint will be sent to your postal address.

Your complaint can be sent in by:

• Mail:  Motor Accidents Authority, Level 25, 580 George Street, Sydney 2000
  (or DX 1517 Sydney)
• Fax: 1300 137 707
• Email: complaints@maa.nsw.gov.au

If you would like more information about how to make a complaint, please contact the Authority’s Claims Advisory Service on 1300 656 919.