The Motor Accidents Assessment Service (MAAS) has been established by the Motor Accidents Authority of NSW to assess medical and claims disputes as they may arise between claimants and insurers throughout the course of a claim.
MAAS consists of two separate but complimentary assessment services, the Medical Assessment Service (MAS) and the Claims Assessment & Resolution Service (CARS).
The Medical Assessment Service (MAS) can assess medical disputes about:
- Reasonable and Necessary Treatment - Was/is treatment reasonable and necessary in the circumstances?
- Related Treatment - Was/is treatment related to the injury caused by the motor vehicle accident?
- Permanent Impairment - Have the claimant’s injuries caused a greater than 10 per cent whole person permanent impairment?
- Further medical assessment - if there has been deterioration and/or there is additional relevant information about the injury or injuries sustained in the motor vehicle accident and the deterioration and/or additional information is capable, if the matter was to proceed to a further assessment, of altering the outcome of the dispute from that certified in the previous assessment.
- Review of a medical assessment - if you think the decision is incorrect and if corrected the outcome of the dispute would be altered from that certified
More detailed information about the operation of MAS, its medical assessors and medical disputes including links to the appropriate application and reply forms can be found at the following links:
The Claims Assessment & Resolution Service (CARS) can determine issues about claims including:
- Exemptions from Assessment - Is a claim exempt from assessment at CARS?
- Special Assessment of five types of Procedural Disputes - May a late claim be made? May a late report to police be excused? May an insurer reject a claim form as it is incomplete? May an insurer delay the making of an offer? Is the insurer required to pay a particular amount for approved treatment?
- General Assessment of Claims - Is a claimant entitled to damages and if so what is an appropriate amount? Is a claim unsuitable for general assessment at CARS?
More detailed information about the operation of CARS, its claims assessors and claims disputes including links to the appropriate application and reply forms can be found at the following links: